AT AXIOM THE CUSTOMER ALWAYS COMES FIRST

THE LEADING MOBILE DEVICE SERVICE NETWORK IN THE REGION

  • Over 10 million customers served across axiom’s customer touch points, including service centers and repair factories and still growing.
  • Real-time customer feedback surveys indicate that satisfaction levels stand at an industry-leading 97%.
  • Our ability to respond swiftly to customer concerns is aided by our vast network of own retail.
  • As part of our independant and key direct retailer network, we have 5000+ touch points for service collections.
  • Our dedicated fleet caters to pick up and collection from our partner care channels.


AUTHORIZED MULTI-BRAND CARE PARTNER

  • We provide repair services to all major mobile brand phones and tablets.
  • We use manufacturer certified systems, processes, parts and repair equipment.
  • Our technicians are trained and certified by manufacturers.


STATE-OF-THE-ART SERVICE INFRASTRUCTURE

  • Service management system capable of providing real-time feedback on repair status.
  • Call center operating 7 days a week.
  • SMS/web based services for status updates.
  • Advanced Queue management system.
  • Multilingual staff.
  • Technical repair facilities with ful ESD compliance [IEC 61340].
  • ISO certified care centers