AT AXIOM THE CUSTOMER
THE LEADING MOBILE DEVICE SERVICE NETWORK IN THE REGION
- Over 10 million customers served across axiom’s customer touch points including service centers and repair factories and still growing.
- Real-time customer feedback surveys indicate that satisfaction levels stand at an industry-leading 97 percent
- Our ability to respond swiftly to customer concerns is aided by our vast network of own retail shops and partner collection points.
- As part of our independent and key direct retailer network, we have 5000+ touch points for service collections
- Our dedicated fleet caters to pick up and collection from our partner care channels.
AUTHORIZED MULTI-BRAND CARE PARTNER
- We provide repair services to all major brands mobile phones and tablets.
- Our technicians are trained and certified by the manufacturers.
- We use manufacturer certified systems, processes, parts and repair equipment.
STATE-OF-THE-ART SERVICE INFRASTRUCTURE
- Service management system capable of providing real-time feedback on repair status.
- Call center operating 7 days a week
- SMS/web based services for status updates
- Advanced Queue management system.
- Multilingual staff
- Technical repair facilities with ful ESD compliance [IEC 61340]
- ISO certified care centers